Returns Policy

Our goal is for every customer to be happy with our service - mistakes happen, but we will do our best to rectify them quickly and provide compensation.  If there is any defect in the product you receive, we will refund 100% of your purchase price within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received the wrong shirt design, size, or colour, or it is defective, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can deliver to virtually any address in the world. Standard delivery is up to 14 days, although we can ship much faster if you want to pay for a premium service - email us and we will provide you with a cost for this service upon request.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next weight and price bracket.

Privacy

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.  All transactions are processed through a gateway provider and are not stored or processed on our servers.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

   • To send periodic emails regarding the progress of orders, or inform you of other products and services     
    • To improve our website in order to better serve you       
   • To allow us to better service you in responding to your customer service requests  
   • To personalize the user experience and to customize content and product offerings in which you are most interested    

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning provided by our website hosting service.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

      • Help remember and process the items in the shopping cart.   
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences in the future.

We may also use trusted third party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled it won't affect the users experience that make your site experience more efficient  and some of our services will not function properly. However, you can still place orders.  

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.  It's also important to note that we do not allow third party behavioural tracking.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@makeanimpact.com.au and we will promptly remove you from ALL correspondence.